How Sunshine Childcare handles information collected through this website.
1. About this website
This notice explains how Sunshine Childcare ("Sunshine", "we", "us")
collects and uses personal information when you visit this website. The website is
operated with technology support from IGENTX.
This website is for general information about our childcare services, programmes, and
enquiries. It is separate from the parent portal operated at
https://sunshine.clayox.com, which has its
own privacy policies below.
2. Information we collect
When you use this website, we may collect:
Contact and enquiry details: name, email address, phone number,
child name or age, preferred visit slot, and messages you submit through our enquiry
form
Technical data: IP address, browser type, device information,
referring pages, and approximate location derived from IP
Usage data: pages viewed, time on site, and interactions with site
features
Security signals: data processed by Cloudflare Turnstile in
invisible mode when you submit the enquiry form (silent bot protection; no visible
challenge UI)
3. How we use information
We use website information to:
Respond to admission, visit, and general enquiries
Operate, secure, and improve the website
Prevent fraud, spam, and misuse of our forms
Meet legal, regulatory, and record-keeping obligations
4. Cookies and analytics
We use essential cookies and similar technologies required for the website to
function. You can adjust browser settings to block cookies, though some features may
not work as intended.
Because we use Turnstile in invisible mode, we reference
Cloudflare's Turnstile Privacy Addendum, which explains the limited technical signals Cloudflare processes for bot
detection. Cloudflare's main
Privacy Policy
also applies.
5. Contact and enquiry forms
When you submit an enquiry, your information may be transmitted securely to our
childcare management system (Clayox) for follow-up by Sunshine. Form submissions may
be protected by Cloudflare Turnstile in invisible mode. Please provide accurate
contact details so we can respond to you.
6. Sharing and subprocessors
We do not sell personal data. We may share information with service providers that
help us operate the website, such as:
Website hosting and deployment
Email and communication tools used to respond to enquiries
Security and bot-protection services (Cloudflare Turnstile; see Turnstile Privacy
Addendum)
Our childcare management platform (Clayox) for lead handling
These providers process data only to deliver their services to us and under
appropriate contractual safeguards where required.
7. Retention
We keep enquiry data for as long as needed to respond, maintain our relationship with
you, and meet legal or business requirements.
8. Your rights
Depending on applicable law (including the UAE Personal Data Protection Law where it
applies), you may have rights to access, correct, delete, or restrict processing of
your personal data, and to object to certain processing or withdraw consent where
processing is consent-based.
To exercise these rights regarding website data, contact us using the details below.
We will respond within a reasonable time and in line with applicable law.
9. Children's privacy
This website is intended for parents, guardians, and adults exploring our services. We
do not knowingly collect personal information directly from children through the
website without parental involvement. If you believe a child has submitted personal
information without appropriate consent, please contact us so we can take appropriate
steps.
Information about enrolled children is handled under our childcare provider and
platform privacy policies below.
Standard childcare privacy practices for families enrolled with this centre.
1. Our commitment
Sunshine Childcare is committed to protecting the privacy and safety
of every child and family in our care. This notice explains what information we
collect, how we use it, and your choices as a parent or guardian.
2. Information we collect
We may collect and maintain:
Child information: name, date of birth, allergies, medical
conditions, dietary needs, emergency contacts, authorised pickups, and developmental
notes
Family information: parent/guardian names, addresses, phone
numbers, and email addresses
Admission documents: identification, immunisation or health
records, and signed agreements you provide during enrolment
Daily care records: attendance, meals, naps, activities, incidents,
and staff observations
Photos and videos: images captured for daily updates,
identification, or internal safety purposes (not for public marketing without
separate consent)
Billing information: fee plans, invoices, and payment references
3. How we use information
We use personal information only for legitimate childcare purposes, including:
Providing safe, appropriate care and early learning
Communicating with parents about attendance, wellbeing, and billing
Meeting licensing, regulatory, and health-and-safety requirements
Responding to emergencies and authorised pick-up arrangements
Managing admissions, enrolment, and fee collection
Training staff and maintaining quality standards
4. Who may access information
Staff with a legitimate need to know for your child's care
Authorised parents or guardians linked to your child's profile
Regulatory or government authorities when required by law
Emergency services when necessary to protect a child's health or safety
Service providers (such as Clayox) that host our management system under contract
and only on our instructions
5. Photos, messaging, and parent communication
Activity photos and messages shared through our parent app are intended for enrolled
families only. We do not publish children's images on public social media without
explicit, separate consent. Parents should not share other children's photos from the
app without permission.
6. Health and sensitive information
Health-related information is collected only when relevant to your child's safety and
care. It is shared with staff on a need-to-know basis and stored securely. Please keep
us informed of changes to allergies, medication, or emergency contacts.
7. How we keep information secure
Access limited to authorised staff
Secure digital systems with role-based permissions
Staff confidentiality obligations
Physical records (if any) stored in locked or restricted areas
8. Retention
We keep records for as long as your child is enrolled and for a reasonable period
afterward to meet legal, licensing, and insurance requirements. When data is no longer
needed, we securely delete or anonymise it where possible.
9. Your rights
You may request to:
Access personal information we hold about you or your child
Correct inaccurate or incomplete information
Withdraw consent for non-essential communications where applicable
Ask questions about how your data is used
Contact us using the details below. We will respond within a reasonable time and in
line with applicable law.
How the Clayox software processes data on behalf of participating centres.
1. About Clayox
This policy explains how
Clayox
(operated by IGENTX) collects and processes personal data when you use our childcare
management software at
https://sunshine.clayox.com.
You are using an instance operated by Sunshine Childcare. Clayox
provides the technology; your centre provides the childcare services.
2. Data we process on the platform
Parent and guardian names, email addresses, and phone numbers
Child enrolment, attendance, activity, and care-related records
Documents and images uploaded for admissions or daily updates
Billing, invoice, and payment reference data
In-app messages between parents and staff
Account credentials, audit logs, and security events
Security signals processed by Cloudflare Turnstile in invisible mode on public
enquiry forms (silent bot protection; no visible challenge UI)
3. Why we process data
Operate and secure the platform for participating centres
Enable admissions, parent accounts, attendance, and messaging features
Send transactional emails (invites, invoices, password resets) at the centre's
direction
Provide support, troubleshooting, and service improvements
Meet legal, security, and fraud-prevention obligations
4. Legal roles
For childcare-related personal data, Sunshine Childcare typically
decides why and how that information is used (data controller).
Clayox processes data on the centre's instructions to deliver the
software (data processor).
5. Sharing and subprocessors
We use infrastructure providers (for example cloud hosting, email delivery, and
Cloudflare Turnstile for bot protection on public enquiry forms) strictly to operate
the service. We do not sell personal data. We may disclose information if required by
law or to protect the security and integrity of the platform.
Because we use Turnstile in invisible mode, we reference
Cloudflare's Turnstile Privacy Addendum, which explains the limited technical signals Cloudflare processes for bot
detection. Cloudflare's main
Privacy Policy
also applies.
6. Security and retention
We apply technical and organisational measures appropriate to a childcare management
platform, including access controls and encrypted transport. We retain data for as
long as the centre uses the service and as required by law or legitimate business
needs.
7. Your rights and contact
For platform privacy questions, visit
https://www.clayox.com. For access to your child's care records or to withdraw consent for centre
communications, contact Sunshine Childcare at +971 4 555 0123 or
hello@sunshinechildcare.ae (Marina Gate 2, Level Podium, Dubai Marina, Dubai, UAE).
